Technical Customer Service Manager

Title: Technical Customer Service Manager

Team: After-sales team

Location: West London

Salary: Start from £40, 000 per annum (OTE £80,000 per annum)

Sector: Telecommunications

Language: Fluent English

Company

Global company that is setting up a new entity in the UK and will be expanding rapidly. This company is on a “full-speed-ahead” growth plan and aims to be the very best -in-class in the UK within a year. As the after care Manager, you will be a key part of the company’s growth strategy and will be responsible for ensuring that clients are satisfied with the service levels provided thereby ensuring reputational excellence and contributing to company growth and success in the UK

There are outstanding career opportunities for the right person in this role, as this is a new role. There will be travel involved in this role

Responsibilities:

• Liaising with new and existing customers via email, telephone, conference call and face to face client visits
• Maintain and build strong personal relationships with clients
• Provide practical solutions to issues around the Assembly / Repair of Mobile Phones, Laptops, Tablets etc
• Manage the flow of after-sales enquiries and pass on any new leads to the Sales team
• To liaise with other teams across the European Head Quarters and raising any concerns that clients have in order to help improve the client journey
• Work to deadline and Service Level Agreements
• To ensure that invoicing is accurate and completed on time;
• To keep customers fully and regularly informed of any changes relating to costs, expected completion times/dates etc.

Requirements

• A relevant degree (MSc/BSc in electronics, software or industrial engineering)
• A consumer electronics sector background is ideal

• Expertise in Assembly / Repair of Mobile Phones, Laptops, Tablets, etc.
• Eligible to work in the UK without restriction

Due to the large volume of applications we receive, unfortunately, we are not able to provide feedback every applicant. If your profile is suitable, one of our consultants will contact you directly.

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