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Customer Service Representative
Title: Customer Service Representative
Location: Leicester, Glenfield
Sector: Customer Service/Call Centre
Contract: Perm
Start date: ASAP
Pay rate: £17,500
Shifts: 4-week rotational shifts working 1 in 2 Saturdays (39 hours per week)
- Monday to Friday – 9am – 5pm, Saturday – 8am – 4pm
- Monday to Friday 11am – 7pm, Saturday 2pm – 10pm
Profile
Our client is a well-established UK Fashion e-commerce business. They market their products globally through their international websites. They are currently looking for English Speakers to join their customer service team. This is an opportunity for you to join a dynamic team sitting within multinational office, where you will be able to learn and develop you customer service skills within the online Fashion sector.
Responsibilities
- Being the first point of contact for the clients on the Help Desk department.
- Providing excellent customer service (including inbound telephone and email).
- Helping customers with order/delivery inquiries, and taking ownership of seeing these through to resolution
- Ensuring a totally seamless customer experience and providing product advice
- Dealing with complaints and escalations
Requirements
- English to a very high standard written
- Previous Customer Service / Hospitality experience (Essential)
- Excellent listening skills, to fully understand and document the issues as they are reported.
- Outstanding telephone manners. Communication skills are essential in the role.
- Customer-service minded.
- Target-driven and willing to progress within Customer service sector.
- immediate availability
Look forward to hearing from you.
Job Overview
Category:
Customer Service & Call Centre
Customer Service & Call Centre
Location:
Leicester, Leicestershire
Leicester, Leicestershire
Salary:
Up to £17500 per annum
Up to £17500 per annum
Employment type:
Permanent
Language:
English
Reference:
MG/CSR/LSTER_1579539327
