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Software Support Helpdesk Manager
Title: Software Support Helpdesk Manager
Level: Senior – Management level and supervisory
Salary: Up to £48000 per annum + excellent benefits
Location: Maidenhead, Berkshire
The company
International specialist technology software solutions company. You will have the opportunity to get involved in a very wide range of duties as the company is no more than 60 staff and the well-being of its staff (and its clients) is at the heart of what they do.
The role
The role is a mix of team management and coaching with practical day to day client contact
- TEAM MANAGEMENT: Full responsibility for operational management of a team of Help Desk customer services staff
- Oversee, coach and mentor team members
- Identify skills short falls and organise specialist training where necessary
- Undertake appraisals and liaise directly with HR and others in the senior team
- Recruit new staff
- CLIENT CONTACT : Direct global client contact
- Contact with re-seller partner agents across Australia and also South Africa
- Deal with client escalations and resolve technical issues
- Answer client queries
- Liaise with management teams across all parts of the business in order to get much more involved operationally
- Ensure the client experiences the very best in friendly and capable customer care at all times
Requirements
- Previous team management experience
- Consistent tech experience and consistent experience on working on the support desk
- Ideally a basic Knowledge of Microsoft SQL
If you’re interested in applying, please send your CV to carlos@ablrecruitment.com
Job Overview
Category:
IT & Technology
IT & Technology
Location:
Maidenhead, Berkshire
Maidenhead, Berkshire
Salary:
£40000 - £48000 per annum + Benefits
£40000 - £48000 per annum + Benefits
Employment type:
Permanent
Language:
English
Reference:
CR7259_1580902631
