Bilingual Russian/English Customer Service Representative

We are searching for passionate customer service representatives to work in a helpdesk centre, providing technical advice for both English and Russian clients, both at a B2C and B2B level. This role is a combination of Customer Service and Sales.

Your key responsibilities will be:

• Being the first point of contact for the clients on the Help Desk department.
• Providing excellent customer service (including inbound & outbound telephone and email).
• Ensuring that customer emails are replied to within the set standards of quality and accuracy.
• Helping customers logging and managing incidents and taking ownership of seeing these through to resolution. Advising, processing and logging customer queries.
• Providing clear communications between the company and its customers. Ensuring a seamless customer experience and providing product advice.
• Recognizing problems and bringing these to the attention of the Team Managers.
• Identifying potential membership upgrade/opportunities for Business Development and transferring them to the relevant departments.
• Make an agreed number of outbound calls and contacts per assigned projects to meet the targets.
• Engaging with lapsed members via phone and email and being able to renew their membership.

KEY SKILLS

• Bilingual English/Russian.
• Ideally someone with Customer Service experience.
• Outstanding communication skills, particularly over the phone.
• Excellent writing abilities, as the role will require answering emails in both languages.
• Confident in IT systems – Microsoft Office packages and experience using CRM.
• Proactive and enthusiastic individual, flexible and professional, with great attention to detail.

NOTE: Please bear in mind that you need to be fully eligible to work in the UK to be considered for this role. Unfortunately, we are not able to provide VISA Sponsorship.

LOCATION: Reading, Berkshire
SALARY: 26,000 GBP + excellent benefits
SECTOR: Customer Service
LANGUAGES REQUIRED: Fluent Russian and English