German Home-based Media Researchers

6 xGerman Home-based Media Researchers

Location: Canary Wharf, London

Duration: 6 months FTC

Pay: £24,000 + Excellent Company Benefits

We are excited to be working with one of the biggest communications platforms in the world for the Earned Media sector and we’re looking for 6 x German speakers to join their UK Media Research Department.

The Role:

The aim of the Media Researcher is to bring support to the company’s customers, customer service teams, internal stakeholders, global research teams making sure requests are dealt with in a timely manner and being the guardian of company’s databases.

What are we looking for?

We are looking for a professional and confident communicator, with the ability to quickly build a rapport and win the confidence of journalists and other media representatives. You will also enjoy working in a changing environment, have a high level of confidentiality and use your own initiative to meet objectives

Duties and responsibilities: * Build and maintain excellent relationships with client services team members

• Ensure customer satisfaction 
• Hit SLA standards on a consistent basis and where applicable, escalate customer impacting issues to Line Manager 
• Reporting 
• Researching and verification of journalist data, and updating the database accordingly in line with Data Protection 
• Maintain the accuracy of the database through productive research and data entry 
• Deal with DACH GDPR requests and related actions liaising with Senior Privacy Executive
• Responsible for the DACH bounce back report
• Source contents for journalists European and DACH newsletter
• Managing time efficiently to meet objectives 

Essential Skills and Experience:

• Fluent in German to a native level
• Excellent attention to detail and accuracy in all work
• Ability to conduct productive research via internet and telephone
• Relationship building and maintaining relationships
• Able to multi-task
• Technology savvy
• Experience of the media industry ideal but not necessary
• Computer literate (MS Office)

If this sounds like you and you feel you have what it takes to succeed in this role, we want to hear from you