French Software roll-out and installation Project Manager

TITLE: Bilingual French software roll-out Project Manager

Team: Software Roll-out team

Location: Maidenhead, Berkshire

Contract type: Permanent role

Language required : Fluent to native standard

Sector : Technology

Salary: £45,000 + flexible working, social events etc

The company

A SaaS company that has carved a thriving technology niche in consolidating processes into one software system for the construction trade. The company is global with a large network of clients based all over Europe, Australia and South Africa. The company creates and sells software solutions and then provides a full implementation and structured training service.

A snapshot of your role

This is a dual role:

1) PROJECT MANAGE the implementation and installation of software at client sites

2) TRAINING YOUR CLIENTS to use the software.

In this role you will have plenty of face-to-face client contact and you will need to have very refined customer care skills as well as patience and the ability to communicate persuasively (and calmly) with your clients who will need software training but who have a low IT knowledge base.

It’s a lovely role in a lovely friendly family owned business where staff tend to stay for years. The role itself is varied as you will work on several projects for different clients at any one time, and you will forge trusting relationships with your clients. T

THE ROLE

• Full use of your French and English to liaise with a portfolio of clients across France
• You will be project managing the implementation of new software for up to 5 projects at a time across France and the UK
• Liaising with developers who will help configure the software
• Gently guide your customers through a carefully structured implementation programme, taking into consideration their time scales and budgets.
• There will be some, occasional travel involved to client sites in France (a mix of 2 nights per month)
• Liaising with external suppliers and internal departments, including Purchasing, and accounts
• Undertake structured client training on a face to face basis, on the phone or interactively via video conferencing or webinars
• Assist in the configuration of the software

REQUIREMENTS

• French to native standard
• Previous experience in rolling out business software solutions
• Project management background
• Knowledge of SQL