Multilingual Help Desk Team Manager (Swedish or German)
TITLE: Multilingual Help Desk Manager (German or Swedish)
Team: Customer care and Technical Help Desk
Location: Maidenhead, Berkshire
Contract type: Permanent role
Language required : German or Swedish
Sector : Technology
Salary: £40,000-£50,000 + flexible working, social events etc
The company
A SaaS company that has carved a thriving technology niche in consolidating processes into one software system for the construction trade. The company is global with a large network of clients based all over Europe, Australia and South Africa. The company creates and sells software solutions and then provides a full implementation and structured training service.
A snapshot of your role
This is a dual role:
1) Team Management
2) Liaising with clients
Duties
Team Management
- Coaching and mentoring a multilingual team of Help Desk staff
- Identifying any skills shortfalls and arranging training for staff
- Liaising with HR re appraisals and disciplinaries
- Attending interviews
- Dealing diplomatically with any escalations and or any complaints
- Liaising with customers regarding any particularly tricky issues
- Managing team projects: allocating tasks and giving guidance on project time frames
- Being the link between internal departments including the technical and the development teams
Client contact
- Being the first point of senior contact for clients
- Providing technical assistance where necessary
Requirements
- Knowledge of SQL
Knowledge of Windows Operating systems - Previous Help Desk Team Management experience
- Fluency in either German or Swedish
Job Overview
Customer Service & Call Centre / IT & Technology
Maidenhead, Berkshire
£40000 - £50000 per annum
