German Customer Services Adviser

TITLE : German Customer Support Services Assistant

Location: High Wycombe in Buckinghamshire (36 minutes from Marylebone in London)

Nearest Train station: High Wycombe station

Language needed: Fluent German

Salary : £25,300 pa + additional bens in year one. This is made up of a base of £23k + 10% fixed bonus

Company: Customer contact centre providing a global centralised customer care ” hub” for clients within the food and drink sector .

Duties:

Use of German and English daily both written (email) and spoken
Logging enquiries
Providing a helpful and attentive customer care service to already-established clients looking for administrative, training or general help desk support
Taking time and effort to really understand the client’s needs and resolve issues quickly for them whilst retaining the client’s goodwill
Logging enquiries
Assisting clients with any training queries and coordinating training dates
Liaising with external suppliers including food, beverage and packaging suppliers, suppliers of food and all high value catering related equipment such as ovens, etc .
Writing supplier reports.
Liaising with customers holding loyalty cards

Requirements

Ability to speak fluent German and English
Charming and caring telephone manner
Experience of a call centre or high pressure customer services role in the past (hotels, call centres or other)

Apply for job

Nicole Debson

Founder & Director

nicole@ablrecruitment.com

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