Bilingual French/English IT Help Desk Executive
TITLE: Bilingual French/English IT Help Desk Executive
Team: Technical Support, Customer Services
Location: Maidenhead, Berkshire
Contract type: Permanent role
Language required : Fluent French and English
Sector : Technology company
Salary: £27000-£35000 + flexible working, social events etc
The company
A SaaS company that has carved a thriving technology niche in consolidating processes into one software system for the construction trade. The company is global with a large network of clients based all over Europe, Australia and South Africa. The company is a SaaS company and creates and sells software solutions and then provides a full implementation and structured training service.
A snapshot of your role
- Providing helpful, thoughtful, external customer care to French clients
- There will be a shift system in this role covering 7am-6pm Monday to Friday
DUTIES
- Acting as the first point of contact for French speaking clients and dealing with customer queries in a thoughtful and friendly manner
- Resolving technical issues
- Providing advice and practical help to a largely non-technical client audience
- Full training will be provided in the software
- Liaising with the Team leader to resolve any escalation issues
- Working patiently and diplomatically with client
REQUIREMENTS
- Fluent French
- SQL
- Previous IT Help desk experience
- Able to work shifts: 7am-3.30pm or 9.30am-6pm Monday-Friday.
Job Overview
IT & Technology
Maidenhead, Berkshire
£27000 - £35000 per annum + + flexible working, social events etc
