Bilingual German/English Customer Care Executive

TITLE : German Customer Care Executive

Location: Buckinghamshire

(36 minutes from Marylebone in London)

Nearest Train station: High Wycombe station

Language needed: Fluent German

Salary : £25,300 pa + additional bens in year one.

This is made up of a base of £23k + 10% fixed bonus , 25 days holiday and subsidised learning programmes

Sector: Global not-for-profit organisation for hospitality clients

Work-From-Home: Partly wfh based role whilst there is Covid. But you must be within commuting distance from the office in High Wycombe.

Start date: asap

Company:

Customer contact centre providing a global centralised customer care purchasing ” hub” for clients within the food and drink sector . This organisation is a not-for-profit company and aims to get is clients the best possible prices on food products in order to support them in growing and becoming successful. The company sources products, and supplies customers in Germany as well as the rest of Europe. THis is an open plan office environment and you will work with other executives from around the world.

Duties:

• Use of German and English daily both written (email) and spoken
• Logging enquiries
• Providing a helpful and attentive customer care service to already-established clients looking for administrative, training or general help desk support
• Taking time and effort to really understand the client’s needs and resolve issues quickly for them whilst retaining the client’s goodwill
• Logging enquiries
• Assisting clients with any training queries and coordinating training dates
• Liaising with external suppliers including food, beverage and packaging suppliers, suppliers of food and all high value catering related equipment such as ovens, etc .
• Writing supplier reports.
• Liaising with customers holding loyalty cards

Requirements

• Fluent German and English
• Charming and caring telephone manner
• Experience of a call centre or high pressure customer services role in the past (hotels, call centres or other)