German IT Help Desk Support ( Non-profit sector )
TITLE : GERMAN Help Desk Technical Support EMEA
LOCATION: Buckinghamshire
(36 minutes from Marylebone in London)
Nearest Train station: High Wycombe station
Language needed: German
Salary : £30,000 + 5 weeks holiday
SECTOR: Not for Profit
WORK FROM HOME: Partly wfh based role whilst there is Covid. But you must be within commuting distance from the office in High Wycombe.
Start date: asap
COMPANY DETAILS
Global supplier and centralised purchasing office for the buying of goods and services across the food sector. This is a non-profit organisation.
SHIFTS : You will need to be able to cover 8am-8pm Monday -Friday on a rota system . You will need to cover weekends on a rota basis (1 week in 3)
DUTIES
- THis is a bilingual role and you will provide technical support to clients in Europe, the UK and across the Middle East
- Logging and resolving all incidents on the Helpdesk.
- Dealing with retail POS ( Point Of Sales) hardware and software
- Use of MS Windows XP/7, MS Office, printer setup & configuration,
- Provide support documentation
- Log all enquiries and monitor email alerts from the Helpdesk system
- Manage training enquiries
REQUIREMENTS
- Previous IT Help desk experience
- Experience of retail or e-commerce would be ideal
- Network support, PC, laptop
- Fluent German
Job Overview
Customer Service & Call Centre / IT & Technology
High Wycombe, Western Australia
£25000 - £31000 per annum
