Finnish, Swedish, Norwegian or Danish speaker Helpdesk Advisor

Scandinavian Speaking Client Services Advisor
Required languages: Either Finnish, Swedish, Danish or Norwegian. A combination of any of those languages would be preferred.

Location: High Wycombe, Buckinghamshire (25 min from Central London)
Salary: £20k- £23K depending on experience + 10% bonus

We are looking for proactive and enthusiastic candidates who are passionate about customer service. Working with a vibrant team in an amazing office, in this role you will handle inbound and outbound B2B enquiries. You will be responsible for maintaining high levels of customer excellence through expert guidance and advice to clients based in Scandinavian countries. Within others, your main responsibilities will be:

* Being first point of contact for any incoming enquiries via phone and email.
* Assisting with the translation of any new website or app content into Finnish, Swedish, Norwegian or Danish.
* Logging all enquiries received in to the system accurately and in a timely manner.
* Reviewing and supporting enquiries that come in through the mailboxes daily to make sure that they are recorded appropriately
* Maintaining the security and confidentiality of all IDs and passwords.
* Facilitating and resolving training queries for clients
* Coordinating and reporting on the relevant investigative feedback and responses.
* Taking responsibility for the identification of any customer enquiry or complaint trends and escalate these in line with the internal process.

Requirements:

* Fluent level of Swedish, Finnish, Danish or Norwegian.
* A team player with great communication skills
* You are Customer focused and love solving problems
* Good organisation and decision-making skills
* Proficiency with MS Office including Excel and Outlook
The company offers very competitive salary and fantastic benefits which include: 25 days holiday + 8 UK bank holidays *10% Annual Bonus * Free Parking * Pension employer matches to 5% * Private healthcare * Company Laptop