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German Speaking Sales Administrator DACH
The Company
This is to work for one of the most delightful companies ever! They specialise is producing and selling beautiful soft toys for their high-end retail customers. The toys are beautifully made, delightfully soft and of the highest quality and the brand has a real cult following.
The role
You will be providing support to the Head of International Sales and European Account Managers in the growing European market. The role would be supporting customers in a sales admin and customer care role within the international sales team
Duties
- Helped build trust in the brand through provision of dependable, high-quality customer service.
- Building long lasting relationships with new retail customers and commercial agents in Germany who sell their products
- Troubleshooting problems related to deliveries, accounting and credit control
- Take customer orders directly over the phone- promoting the range
- Inputting orders received through emails- stock availability checking
- Call customers about order details/ email with order queries
- Raise pro forma invoices, liaise with credit control on payments
- Communicating with the despatch team and warehouse to ensure orders are packed/ delivered correctly and on time
- Send samples, catalogues and pricelists to existing or prospective new retail customers
- Check and maintain customer data
- Answering customer queries and complaints – passing them on where necessary
- Translation work
- Representing the public face of the brand in Germany and Austria at trade fairs and at regular sales meetings
Requirements
- Fluent German
- Previous retail experience
- Office customer services background
Job Overview
Category:
Luxury Goods & Retail
Luxury Goods & Retail
Location:
West London, London
West London, London
Salary:
Up to £25000 per annum
Up to £25000 per annum
Employment type:
Permanent
Language:
German
Reference:
JMJC_1598345074
