German 2nd line Tech Support Analyst
TITLE : German Technical Support Analyst (initially WFH role)
Office LOCATION: Buckinghamshire
(36 minutes from Marylebone in London)
Nearest Train station: High Wycombe station
Language needed: German. Additional languages are an asset
Salary : £30,000 + 5 weeks holiday
SECTOR: Not for Profit
WORK FROM HOME: There is social distancing in the office and you will initially be WFH and only partly in the office. Eventually this role will be entirely office based.
Start date: asap
COMPANY DETAILS
This is a non-profit organisation that supplies food to retailers.
SHIFTS : You will need to be able to cover 8am-8pm Monday -Friday on a rota system . You will need to cover weekends on a rota basis (1 week in 3)
DUTIES
This is a bilingual German/English role
- Provide 2nd line technical support to clients in Europe, the UK and across the Middle East
- Logging and resolving all incidents on the Helpdesk.
- Dealing with retail POS ( Point Of Sales) hardware and software
- Use of MS Windows XP/7, MS Office, printer setup & configuration,
- Provide support documentation
- Log all enquiries and monitor email alerts from the Helpdesk system
- Manage training enquiries
REQUIREMENTS
- Previous 2nd line technical help desk experience
- MS Operating systems , Network support, PC, laptop
- Fluent German
Job Overview
IT & Technology
Buckinghamshire
£25000 - £35000 per annum
