Customer Service – English + Mandarin or Cantonese
Job Title: Customer Service – English + Mandarin or Cantonese
Job Sector: Ground transportation industry
Location: West Drayton
Job Type: Permanent, 1Pm to 1am – 4 days IN / 4 days OFF
Salary: £22,000 to £23000
Start date: asap
This role is to handle contacts in a professional manner, ensuring an outstanding client experience. Each Agent is responsible for managing clients ground transportation needs globally and providing proactive customer service.
Main responsibilities:
– Providing excellent customer service
– Being able to solve issues autonomously
– Maintain an excellent and professional customer service ethic always.
¬- Maintain a positive and friendly attitude at all time
– Meet and exceed client expectations and handle client requests
– Deal with clients and service partners from different cultures and backgrounds
– Ability to build relationships with service partners-
Candidate requirements:
– Fluent in English and Mandarin or Cantonese (written and spoken)
– A team player with great communication skills
– You are Customer focused with problem solving skills and ability to multi-task
– Excellent telephone and written communication skills
– Good geographical knowledge
– IT literate
Job Overview
Logistics, Operations & Engineering
West Drayton, Middlesex
£20000 - £23000 per annum
