Team Leader in Customer Care

TITLE : Global Customer Services TEAM LEADER

LOCATION : High Wycombe ( This role is office-based)

TEAM: Customer Services Team and Customer Service Experience

LANGUAGE: Fluent English . Any other European Language is useful (French/German/Italian or Spanish)

SECTOR : Non-profit

SALARY: Total compensation of £33,000 (comprised of base of £30k + fixed 10% bonus) 25 days holiday and subsidised learning programme

Essential skills: Managing and motivating a team of customer care agents

COMPANY DETAILS :

Customer contact service centre providing a global centralised customer care purchasing ” hub” for clients within the food and drink sector . This organisation is a not-for-profit company and aims to get is clients the best possible prices on food products in order to support them in growing and becoming successful. This is an open plan office environment and you will work with clients based all over the world as well as lead a small team.

DUTIES

• Supervising and leading staff within Customer Care ( 80% of the role)
• Managing a small motivated support help desk team
• Allocate workload
• Identify skills shortfalls in your team and arrange inhouse training
• Recruit new staff
• Performance management of your team on a 1:1 basis
• Dealing directly with clients ( 20% of the role)
• Ensure all inbound enquiries are logged
• Monitor complaints handling processes
• Handle training enquiries for clients
• Facilitate systems updates to retailers
• Liaise directly with clients via email , telephone, chat etc
• Liaise with food and packaging suppliers, customers and suppliers of food manufacturing equipment

REQUIREMENTS

• Previous team management experience within customer services is essential
• MS Office suite
• Commutable to High Wycombe area

Due to the large volume of applications we receive, unfortunately, we are not able to provide feedback to every applicant. If your profile is suitable, one of our consultants will contact you directly.

ABOUT ABL

ABL is a leading Recruitment Consultancy based in central London, predominantly focused on the recruitment of multilingual speakers across the UK and overseas.

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• Company website: https://www.ablrecruitment.com/
• LinkedIn: https://www.linkedin.com/company/ablrecruitment/about/