Customer Service & Sales Rep (French, German or Dutch)

TITTLE: French/German/Dutch Customer Service & Sales Representative
LOCATION: Central London (Working remotely under current Government recommendations)

SALARY: 28,000 GBP + bonus & benefits

LANGUAGES REQUIRED: Either French, German or Dutch

MAIN TASKS AND RESPONSIBILITIES

We are searching for passionate customer service representatives to work in a help desk centre, providing technical advice either in French, German or Dutch. This role is a combination of Customer Service and Sales. Your key responsibilities will be:

• Being the first point of contact for the clients on the Help Desk department.
• Providing excellent customer service (including inbound & outbound telephone and email).
• Ensuring that customer emails are replied to within the set standards of quality and accuracy.
• Helping customers logging and managing incidents and taking ownership of seeing these through to resolution. Advising, processing and logging customer queries.
• Providing clear communications between the company and its customers. Ensuring a seamless customer experience and providing product advice.
• Recognising problems and bringing these to the attention of the Team Managers.
• Identifying potential membership upgrade/opportunities for Business Development and transferring them to the relevant departments.
• Make an agreed number of outbound calls and contacts per assigned projects to meet the targets.
• Engaging with lapsed clients via phone and email and renewing their membership.

KEY SKILLS

• Fluency in English is a must.
• Fluency in any of these languages: French, German or Dutch.
• Minimum of one year in Customer Service, Sales or a Call-Centre environment.
• Outstanding communication skills, both spoken and written.
• Confident in IT systems – Microsoft Office packages and experience using CRM.
• Proactive and enthusiastic individual, flexible and professional, with great attention to detail.