German Speaker Customer Service & Sales Rep

TITTLE: German Speaker Customer Service & Sales Representative
LOCATION: Central London

SALARY: 28,000 GBP + bonus & benefits

MAIN TASKS AND RESPONSIBILITIES

We are searching for passionate customer service representatives to work in a help desk centre, providing technical advice and Sales support both in English and German. This role is a combination of Customer Service and Sales. Your key responsibilities will be:

• Being the first point of contact for the clients on the Help Desk department.
• Providing excellent customer service (including inbound & outbound telephone and email).
• Ensuring that customer emails are replied to within the set standards of quality and accuracy.
• Helping customers logging and managing incidents and taking ownership of seeing these through to resolution. Advising, processing and logging customer queries.
• Providing clear communications between the company and its customers. Ensuring a seamless customer experience and providing product advice.
• Recognising problems and bringing these to the attention of the Team Managers.
• Identifying potential membership upgrade/opportunities for Business Development and transferring them to the relevant departments.
• Make an agreed number of outbound calls and contacts per assigned projects to meet the targets.
• Engaging with lapsed clients via phone and email and renewing their membership.

KEY SKILLS

• Fluency in English and German is a must. Any additional languages is desirable.
• Minimum of one year experience in Customer Service, Sales or a Call-Centre environment.
• Outstanding communication skills, both spoken and written.
• Confident in IT systems – Microsoft Office packages and experience using CRM.
• Proactive and enthusiastic individual, flexible and professional, with great attention to detail.