Italian Speaker Customer Service & Sales Executive

TITTLE: Italian Speaker Customer Service & Sales Executive
LOCATION: Central London (Working remotely under current Government recommendations)

SALARY: 28,000 GBP + bonus & benefits

LANGUAGES REQUIRED: Fluent Italian and English. Any additional languages are welcome.

MAIN TASKS AND RESPONSIBILITIES

We are searching for passionate customer service representative to work in a help desk centre, providing technical advice either in Italian and English. This role is a combination of Customer Service and Sales. Your key responsibilities will be:

• Being the first point of contact for the clients on the Help Desk department.
• Providing excellent customer service (including inbound & outbound telephone and email).
• Ensuring that customer emails are replied to within the set standards of quality and accuracy.
• Helping customers logging and managing incidents and taking ownership of seeing these through to resolution. Advising, processing and logging customer queries.
• Providing clear communications between the company and its customers. Ensuring a seamless customer experience and providing product advice.
• Recognising problems and bringing these to the attention of the Team Managers.
• Identifying potential membership upgrade/opportunities for Business Development and transferring them to the relevant departments.
• Make an agreed number of outbound calls and contacts per assigned projects to meet the targets.
• Engaging with lapsed clients via phone and email and renewing their membership.

KEY SKILLS

• Fluency in English and Italian. Any other languages are welcome.
• Minimum of two years in Customer Service, Sales or a Call-Centre environment.
• Outstanding communication skills, both spoken and written.
• Confident in IT systems – Microsoft Office packages and experience using CRM.
• Proactive and enthusiastic individual, flexible and professional, with great attention to detail.