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Dutch speaking Customer Services Assistant ( Hospitality)
TITLE : DUTCH Customer Support Services Assistant ( Hospitality sector)
Location: WFH at the moment (but based in Maidenhead area )
Contract Type: 1 year fixed term contract to cover Maternity Leave
Language needed: Fluent Dutch
Salary : £23,000 pa + additional bens in year one. This is made up of a base of £21k + 10% bonus and additional benefits
Company: Customer contact centre providing a global centralised customer care ” hub” for clients within the hospitality sector .
Duties:
- Use of Dutch and English daily both written (email) and spoken
- Logging enquiries
- Providing a helpful and attentive customer care service to already-established clients looking for administrative, training or general help desk support
- Taking time and effort to really understand the client’s needs and resolve issues quickly for them whilst retaining the client’s goodwill
- Logging enquiries
- Assisting clients with any training queries and coordinating training dates
- Liaising with external suppliers including food, beverage and packaging suppliers, suppliers of food and all high value catering related equipment such as ovens, etc .
- Writing supplier reports in Dutch
- Liaising with customers holding loyalty cards
Requirements
- Ability to speak fluent Dutch and English
- Charming and caring telephone manner
- Experience of a call centre or high pressure customer services role in the past (hotels, call centres or other)
Job Overview
Location:
Maidenhead, Berkshire
Maidenhead, Berkshire
Salary:
£20000 - £23000 per annum
£20000 - £23000 per annum
Employment type:
Contract
Language:
Dutch
Reference:
DUTCH Customer care_1612523657
