Czech speaking Banking Customer Services Advisor

TITLE: Czech speaking Banking Customer Services Advisor

Team: Customer care & Client support

Language needed : Fluent Czech

Salary : £25000- £30,000 + excellent benefits

Sector: Financial services and online banking

Location: Remote role initially. The office is in central London

The Company

You will be working for one of the most well-respected Broking software trading platforms in the UK servicing high net worth investors in the Czech Republic. This company has won plenty of awards and is regarded as a market leader and innovator in its field. There are wonderful career opportunities for the right people, outstanding training, and the team you will work with is entrepreneurial and dynamic. The company itself is focused on delivering the very best-in-class service to its clients, and part of this will involve working in the highly motivated compliance team.

You will be provided with full training and this is primarily an inbound customer care role

The role:

This is an administrative role and you must be happy to do occasional travel in this role

• Liaising daily with the clients from the Czech Republic
• Responding to client enquiries via email and live chat
• Assisting accounts team with the set-up of new client accounts and KYC procedures
• Running client financial statements
• Helping clients with withdrawals, deposits, and internal account transfer requests
• Assisting clients with the use of their accounts and the online platforms
• Investigating and resolving trade queries
• Collating all information related to various transaction
• Putting together management Information on a monthly basis
• You will be trained to identify Fraud identification
• Deal with inbound complaints and enquiries
• Liaising with governing bodies
• Keeping a record of licensing, gifts & entertainment, employee trading;
• You will help with new started induction training;
• There will be occasional travel to the Czech Republic and to Slovakia

Requirements

• Fluent Czech and English
• Sound admin skills
• Have experience in financial services sector
• Degree educated