Mandarin Speaking Senior Operations Manager

Title: Mandarin speaking Senior Operations Manager

Salary: up to £120,000 + excellent benefits

Location: WFH ( remotely ) or a hybrid part office/part remote role

Languages : Fluent Chinese and English

Sponsorship: No. You must have a full and valid UK work visa for this role.

Sector : E-commerce platform within hospitality

The Company

You will be joining a fast growth SaaS company within the e-commerce space. This company has had huge funding and has recently launched in the UK (it is already operational across 30 countries) and is growing quickly. The company is exceptionally well positioned to take advantage of the supressed demand and new opportunities anticipated within hospitality post lock-down and is now operating a high-volume recruitment drive in order to fill various key roles across business foundation-areas. This is a strategically key role and you will have a direct impact on the growth and direction of the UK business as it expands. The company is Chinese owned and you will be required to use your fluent Mandarin and English on a daily basis.

Duties Set up the framework and strategy of the UK business and then help to drive it forward.

Recruitment : interview, hire and oversee the training of all new staff

• Identify skills short falls and mentor the team
• Manage staff retention
• Track staff performance and track performance to ensure the highest levels of customer care are delivered to clients

Financial Reporting: Liaise with the Head office in China

• Create detailed financial reports . Oversee the profit, revenue, cash and quality targets.
• Create monthly and quarterly status-update reports to track company performance
• Liaise with auditors on an annual basis and report to China HQ

Campaign Marketing : Ensure all marketing materials are localised for the UK market

• Liaise with the marketing executives to ensure a consistency in messaging
• Track customer feedback and react accordingly
• Innovate in order to reach a wider e-commerce audience faster
• Drive customer acquisition

Measuring Success: constantly review the effectiveness of the e-commerce platform

• Suggest changes that could enhance performance
• Deal with escalated issues where necessary
• Monitor customer engagement
• Be constantly aware of competitor activity

Requirements

• Fluent Mandarin and English
• Degree educated
• Experience within hospitality online ( E-com) platform is essential
• Experience in producing detailed financial reports is essential