German IT Help Desk/Technical Support
TITLE : German Technical Support /Help Desk
Office LOCATION: This is a WFH role for the foreseeable. The office is located in Buckinghamshire
Language needed: German. Additional languages are an asset
Salary : £24,00-£36,000 + 5 weeks holiday
SECTOR: Food within the Not-for-Profit sector
Start date: asap
COMPANY DETAILS
This is a non-profit organisation that supplies food to retailers.
SHIFTS : You will need to be able to cover 8am-8pm Monday -Friday on a rota system . You will need to cover weekends on a rota basis (1 week in 3)
DUTIES
This is a bilingual German/English role
- Provide 1st OR 2nd line technical support to clients in Europe, the UK and across the Middle East
- Logging and resolving all incidents on the Helpdesk.
- Dealing with retail POS ( Point Of Sales) hardware and software
- Use of MS Windows XP/7, MS Office, printer setup & configuration,
- Provide support documentation
- Log all enquiries and monitor email alerts from the Helpdesk system
- Manage training enquiries
REQUIREMENTS
- Previous technical help desk experience
- MS Operating systems , Network support, PC, laptop
- Fluent German
Job Overview
Customer Service & Call Centre / IT & Technology
High Wycombe, Buckinghamshire
£24000 - £36000 per annum
