Client Operations Executive
Title: B2C Customer Services & Operations Executive
Languages: Fluent English, French and German
Location: London
Salary: to £28000 + bonus (approx. additional 20% of salary)
The company
Global investment company that works with primarily High Net Worth individuals who are looking to invest in real-world commodities such as rare whiskeys and other physical investments that can been seen-and-touched
This company is a leader in its field and has an outstanding reputation for innovation and integrity. They are generous employers, providing a dynamic and social environment for the staff, and are looking for someone who is utterly passionate about providing the highest standards of personalised customer care.
This is a B2C role. The office is open plan and welcoming and clients are all private investors based around the globe. This is NOT a call centre.
The Role
*Use of your fluent French, German and English on a daily basis to liaise with individuals based around the world
*Taking inbound calls from B2C clients
*Use of email and also of live chat
*Relationship management and dealing with existing clients in a considered and diplomatic manner
*Assisting new private clients open online accounts
*General compliance responsibilities
Requirements
Fluent English, French and German
Previous customer services experience is needed
Job Overview
Customer Service & Call Centre
London
£26000 - £28000 per annum + bonus (approx. additional 20% of salary)
