German Speaking Account Manager

TITLE: German speaking Account Manager (DACH)

Language needed: Fluent German

Salary: £30,000 -£34,000 + benefits

Location: London (WFH currently)

Sector: Retail: Toys and games

The Company

Who wouldn’t want to work for a company that brings joy and happiness? This company is a well-established toy manufacturer that sells products that are beautifully made, will last a lifetime, and bring joy! And, as you can imagine, it is also a delightful place to work. The company has a successful online presence selling to the public, but also a large wholesale business in which it sells to large retailers such as Hamleys in the UK and other retailers based across Europe. The toys are top quality and have a cult following, particularly its soft baby toys.

They have done well even in Covid times and are now looking to take on someone to support the growing European market focused mainly on DACH and Italy…

Duties:

• Nurturing existing clients (distributors/sales agents)

• Provision of an outstanding customer service at all time to ensure customer retention and to grow the business
• Answering all customer queries re stock levels and delivery timetables, new products, new prices, and any promotions
• Providing sales agents with any marketing collateral they need to help them grow their business
• Managing the dispatch process of goods
• Checking stock levels
• Liaising with Credit Control where necessary

• Managing large retail accounts

• Checking large order histories, and forward-planning re stock availability
• Advising on new products, prices, special editions of toys, and managing stock levels
• Order processing
• Establishing excellent relationships with buyers in large department stores
• Attending events and trade shows globally (eventually)
• Introducing new products to customers on a face-to-face basis
• Negotiating prices depending on toy volumes
• Growing the business from existing clients: showing them new lines
• Liaising with the accounts team and credit control on payments

• Oversee a small team of Account Managers

REQUIREMENTS

• Fluency in written and spoken German
• Fluent Italian would be helpful (not essential)
• Previous experience of key account management/ sales support (ideally within e-commerce, FMCG or Wholesale)
• Previous team management experience

The role will eventually require travel to Europe for tradeshows and customer meetings