French speaking – 1st Line Technical Support Specialist
TITLE French speaking – 1st Line Technical Support Specialist
Language: French
Team Customer care team
Location: The office is based in Reading, Berkshire. Easily accessible from Paddington & close to Bracknell, Slough, Maidenhead, Wokingham, Newbury, Basingstoke, Henley-on-Thames, H igh Wycombe
Salary : £25,000
Company This is a global company and a leader and innovator in its field. The company has really changed the face of customer service in its particular sector and has outstanding employee reviews as a brilliant place to work. They will look after you, train you, support you and are known to proactively encourage employee collaboration. You will find your voice in this company!
Duties: You will ensure that equipment problems are diagnosed and rectified.
- Deliver technical support over the ‘phone and resolve PC /Laptop hardware/ software technical problems
- Escalate technical problems to equipment suppliers where necessary
- Take inbound calls, diagnose problems.
- Arrange delivery of the loaned equipment whilst faults machines are being fixed
- Resolve queries from customers, suppliers and installers
- Provide technical information as required.
- Determine which piece of equipment is faulty
Requirements
- Fluent French speaker
- Experienced in technical support of hardware ( PC/Laptops) and software
Job Overview
IT & Technology
City of London, London
Up to £25000 per annum
