Greek Speaker Customer Support Specialist

TITTLE: Greek Speaker Customer Support Specialist

LOCATION: Reading, Berkshire (office-based role)

SALARY: 24,000 GBP + Fantastic Benefits

SECTOR: Technology & Solutions

LANGUAGES REQUIRED: English and Greek

We are searching for a passionate customer service representative with a commercial mindset to work in a Help-desk centre, providing support and technical advice to clients both in the UK and Greece.

Amongst other, your key responsibilities will be:

• Being the first point of contact for the clients on the Help Desk department.

• Providing excellent customer service (including inbound & outbound telephone and email) and being able to implement successful changes to improve Customer Satisfaction.

• Ensuring that customer emails are replied to within the set standards of quality and accuracy.

• Ensuring that specific Brand service requirements are delivered in accordance to brands strategies and customer service level agreements.

• Providing clear communications between the company and its customers. Ensuring a seamless customer experience and providing product advice.

• Providing general local language support which may include translations.

• Recognising problems and bringing these to the attention of the Team Managers.

• Logging customer queries and issues using SBS call logging software and sees them through to resolution achieving SLA response times.

• Identifying potential membership upgrade/opportunities for Business Development and transferring them to the relevant departments.

• Bringing improvements to the daily operational activities, resulting in increased value for the customer as well as internal process improvements.

KEY SKILLS

• Fluent in English and Greek.

• Minimum of one year of customer service experience.

• Outstanding communication skills, particularly over the phone and excellent writing abilities.

• Confident in IT systems – Microsoft Office packages and experience using CRM.

• Proactive and enthusiastic individual, flexible and professional, with great attention to detail.

NOTE: Please note that this role is based in Reading, Berkshire.