Client Relations & Operations Manager

Job title: Client Relations & Operations Manager

Contract: Permanent

Start: ASAP

Salary: £31,000 – £35,000

Location: Remote to start with (Moving to office based in London)

Our client is a global leader in financial events, conferences, and publications. They are looking for a hard-working candidate with strong organisational skills and an interest in financial services to join its Memberships division as a Client Relations & Operations Manager. The position involves working closely with the programming director, audience development team, sales, marketing, tech developers and logistics to manage and organise various membership round-tables and sponsored conferences throughout Europe.

Key responsibilities

• Liaising with sales and marketing executives at asset management member firms to obtain all registrations and sponsor profile materials for upcoming events
• Creating and printing all event materials to meet the pre-event shipping deadline
• Maintaining the event App both pre-conference and during the event by uploading all bios and photos, the meeting agenda, presentations, sponsor profiles, evaluations, and editing and formatting photos and bios
• Booking speaker travel and arranging pre-event conference calls with speakers and the programming director
• Creating seating plans and ensuring sure they run smoothly onsite at the event
• Managing the registration desk and all event admin onsite
• Post-conference: sending post-event follow ups and collating evaluation results
• Client servicing: processing membership contracts, billing and invoicing, maintaining membership data
• Sole management of all email campaigns to current members and day to day ad-hoc mailings
• Managing and updating the company website, marketing brochures and materials to ensure these are always up to date with the latest event and member information
• Processing event and business invoices through the company’s payment system

Key skills:

Essential

• Attention to detail
• Excellent organisation skills
• Excellent communication skills, both verbal and written
• Ability to multitask and manage own workload
• Ability to work under pressure and to deliver against agreed deadlines
• Reliability and ability to keep information confidential

Desirable

• Adobe Creative Suite experience – specifically InDesign
• Salesforce experience – including Pardot
• Events qualification and coordination experience
• NetSuite experience