French Speaker IT Support Specialist

TITTLE: French Speaker IT Support Specialist

LOCATION: Reading, Berkshire (office-based role)

SALARY: 24,000 GBP + Fantastic Benefits

SECTOR: Technology & Solutions

LANGUAGES REQUIRED: French

We are searching for a passionate customer service representative with experience in 1^st Line IT support to join our Help-desk centre, providing support and technical advice to clients both in the UK and France.

Amongst other, your key responsibilities will be:

• Deliver technical support for Dealers to identify and resolve problems with PC/Laptop hardware/ software and associated equipment.
• Being the first point of contact for the clients on the Help Desk department.
• Providing excellent customer service (including inbound & outbound telephone and email) and being able to implement successful changes to improve Customer Satisfaction.
• Perform troubleshooting using decision tree to determine which piece of equipment is faulty and escalate the problem to the appropriate supplier.
• Ensuring that specific Brand service requirements are delivered in accordance to the brands strategies and customer service level agreements.
• Providing clear communications between the company and its customers. Ensuring a seamless customer experience and providing product advice.
• Providing general local language support (French).
• Recognising problems and bringing these to the attention of the Team Managers.

• Logging customer queries and issues using SBS call logging software and sees them through to resolution achieving SLA response times.

KEY SKILLS

• Fluent in English and French.
• Minimum of one year of customer service experience or IT Support.
• Outstanding communication skills, particularly over the phone.
• Confident in IT systems.
• Proactive and enthusiastic individual, flexible and professional, with great attention to detail.

NOTE: Please note that this role is based in Reading, Berkshire.