Japanese Speaker IT Helpdesk Support & Customer Services Exec

Japanese Speaker IT Helpdesk Support & Customer Services Executive
Salary: 23,000 GBP to 30,000 GBP depending on experience + fantastic benefits
Location: Central London

We are looking for a Japanese and English speaker, IT savvy and Customer Support centric candidate interested in a role in a permanent basis.

The ideal candidate should love to help people with any sort of IT issues, and will have the ability to communicate technical information, both verbal and written, to a wide range of end-users. In this position you will be responsible to provide quality engineering services for on-site day-to-day support, and you will be supporting one of their main clients.

We are looking for someone with the following Skills & experience:
-Fluent English and Japanese, both spoken and written.
-1 year or more technical support experience in IT infrastructure industry
-Excellent communication skill with clients, end users and third parties
-Good documentation skill (Technical documents, customer reports)
-Good team player/Project members
-Highly proficient in Microsoft Office products (Outlook, Word, Excel, Power Point)
-Good knowledge of Windows OS 8 & 10
-Support experience of Users/Group management in AD, Print management or Shared folders etc
-Understand basic networking (LAN, WAN or Wi-Fi)

Within others, your main responsibilities will be:

– Handling Help desk escalations through tickets or phone
– Creating accounts and configuring hardware
– Following up on outstanding requests and ensuring timely resolution
– Supporting audio and video equipment in conference rooms
– Managing and monitoring internal assets to ensure accurate inventory records
– Maintain support related documents (e.g. Site manual, Asset List, User Manual, etc.).
– Represent to third-party vendors on behalf of customers in Japanese and English
– Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction