e-commerce Sales Co-Ordinator

Superb opportunity to join a highly successful, fast growing Fashion Accessories E-commerce business.

Are you highly organised with a solutions-based, positive attitude? Have you provided logistics support as part of the customer experience and have logistics warehouse experience?

You will join a small, but highly effective team so the client is looking for someone who is dynamic, capable and can confidently own the sales co-ordinator role so that they are able to expand our capacity to grow. The role involves everything from sending samples to new and existing customers, managing CRM details, checking and prioritising stock availability, sending orders to our warehouse for shipment, confirming orders with customers, providing shipment ETAs, preparing commercial invoices, proactively following up on tracking details and ensuring any shipping/order queries are resolved quickly.

Other main duties will include:

• Sales Order Entry / Checking Available stock and sending to correct warehouse
• Confirming /replying to customer orders, what has been shipped and what is on back order
• Asking customers to round cartons up to whole ‘inner’ carton quantity to ensure efficient warehouse picking/packing and the items arrive in original cartons.
• Preparing commercial invoices for Customer Orders shipping internationally
• Weekly comparison of backorders vs open orders for error checking
• Follow up order queries when orders haven’t arrived & ensuring smooth delivery to the customer
• Proactively checking if all orders are shipped/ received /delivered – focusing on positive customer experience.
• • Market research for APRs and potential other retailers that we could approach/ getting contact details
  • Tradeshow attendance and support, trade show follow-up, (i.e. sending price lists/samples/CRM entry)
  • Sending Samples and PDFs to customers / following up with tracking details / ensuring they arrive / advising the sales manager
  • Sending PDFs of new products to customers
  • Maintain customer sample list and help follow up regularly

The ideal candidate will have:

• Have experience preparing sales reports
• Have 2-3 years experience in similar office based, sales co-ordinator role
• Be willing to travel and attend trade shows
• Be detail oriented & highly organised
• Have an outgoing / positive attitude
• Be demonstrably commercially aware and naturally take ownership/accountability
• Be a Mac & iPhone user
• Be IT savvy

Home/Office spilt – office is based in West London.