Mandarin Digital Marketing E-commerce Manager

Title: Mandarin Digital Marketing E-commerce Manager

Language: Mandarin Chinese and English

Salary : £40,000 + Bonus

Location: WFH initially and then hybrid at the London office

The Company

This is one of the fastest growing retailers in the UK with a thriving import, and also a wholesale business. The company has multiple stores across the UK and has just opened a large flag ship store in the Leicestershire area. Food, supermarkets and all things related to e-commerce is a rapidly changing sector and represents growth opportunities for those looking to build a career in this sector .

You will be joining a multilingual team and the company has a flexible work culture so you can work in part from home and in part from the London head office eventually.

Your role in a nutshell: Building a brand! This is a key role in which you will use your e-commerce expertise to help the company develop its online marketing presence and strategy so that it offers the customers a “best-in-class” experience and customer service.

The role:

• You will be responsible for assisting in building the online brand on a B2B and B2C basis
• Writing web content and then circulating this via Twitter, facebook etc
• All content analytics
• Dealing with product, identifying potential best sellers and pinpointing specific trends in customer requests in order to help build a focused stock
• Building an online community
• Manage the ongoing communication with clients both nationally and eventually internationally
• Liaising with the engineers, ensuring the customer experience is always at optimum
• Liaising with the procurement team
• Customer journey optimisation
• Identifying hiccups in the online platform and communicating customer needs to the engineers
• Tacking and analysis of buying trends, best sellers, organic and paid search and tracking the success of promotions and email marketing campaigns

Requirements

• Previous e-commerce /Digital marketing (within retail)
• Familiar with e-com platforms such as Amazon and Shopee
• Fluent Mandarin