Finnish Speaker Customer Support Specialist

TITTLE: Finnish Speaker Customer Support Specialist

LOCATION: London/Reading + Remote working (to be discussed)

SALARY: 24,000 GBP + Fantastic Benefits

SECTOR: Technology & Solutions

LANGUAGES REQUIRED: English and Finnish

We are searching for a passionate customer service representative with a commercial mindset to work in a Help-desk centre, providing support and technical advice to clients both in the UK and Finland.

Amongst other, your key responsibilities will be:

• Being the first point of contact for the clients on the Help Desk department.

• Providing excellent customer service (including inbound & outbound telephone and email) and being able to implement successful changes to improve Customer Satisfaction.

• Ensuring that customer emails are replied to within the set standards of quality and accuracy.

• Providing clear communications between the company and its customers. Ensuring a seamless customer experience and providing product advice.

• Providing general local language support which may include translations.

• Recognising problems and bringing these to the attention of the Team Managers.

• Logging customer queries and issues using a call logging software.

• Identifying potential membership upgrade/opportunities for Business Development and transferring them to the relevant departments.

• Bringing improvements to the daily operational activities, resulting in increased value for the customer as well as internal process improvements.

KEY SKILLS

• Fluent in English and Finnish.

• Customer service experience.

• Outstanding communication skills, particularly over the phone and excellent writing abilities.

• Confident in IT systems – Microsoft Office packages and experience using CRM.

• Proactive and enthusiastic individual, flexible and professional, with great attention to detail.

NOTE: Please note that this role will require to travel to the Reading office, a minimum of 3 times per week.