German 1st line Help Desk Technical Support EMEA

TITLE : German 1^st line Help Desk Customer Support EMEA

LOCATION: Buckinghamshire

Nearest train station: High Wycombe station

Language needed: German. Additional languages are an asset

Salary: Total comp : £26,000 + 5 weeks holiday

(total comp is made up of a base salary of £23,500 + a £2500 fixed bonus)

SECTOR: Food and hospitality

WORK FROM HOME: Partly wfh based role whilst there is Covid. However, you must be within commuting distance from the office in High Wycombe.

Start date: ASAP

COMPANY DETAILS:

Global supplier and centralised purchasing office for the buying of goods and services across the food sector. This is a non-profit organisation.

SHIFTS: You will need to be able to cover 8am-4pm or 9-5.30pm Monday – Friday on a rota system. You will need to cover 1 in 4 weekends on a rota basis (1 week in 3) to help with critical cover

DUTIES:

This is a bilingual German/ English role:

• Logging restaurant enquiries on the Helpdesk call logging system accurately and in a timely manner
• Providing some IN RESTAURANT STORE Technology support e.g. PC, Card payment solutions, POS software/ Hardware, receipt printer and basic Networking skills required
• Keeping all unresolved assigned tickets updated
• Escalating critical issues to senior member of the team or Team Lead
• Provide technical support to clients in Europe, the UK and across the Middle East
• Logging and resolving all incidents on the Helpdesk
• Dealing with retail POS (Point Of Sales) hardware and software
• Use of MS Windows XP/7, MS Office, printer setup & configuration
• Provide support documentation
• Log all enquiries and monitor email alerts from the Helpdesk system
• Manage training enquiries

REQUIREMENTS:

• Previous IT Help desk experience/ Customer services advisor
• Experience of retail or e-commerce would be ideal
• Network support, PC, laptop
• Fluent German