Centre Manager

Title: Centre Manager

Salary: £35,000 – £40,000 + excellent benefits

Sector: Property and real estate sector

Location: Central London (Bank, Southwark or Aldgate)

Languages: English

The Company

This company offers a totally fresh approach to renting office space. The company has several glamorous serviced offices across London that companies can rent for a year, 10 years or even just for a few weeks if a company needs a temporary address in London. They provide genuinely outstanding levels of customer care and an additional concierge service to their tenants and transparency in how they invoice. The company is now looking for a Centre Manager who will refine and enhance the customer care on offer and help grow the business.

It’s the level of customer care and attention that makes all the difference.

Duties:

• Demonstrate and encourage a passion for the standards in your centre, striving for 5-star service
• Hosting viewings for potential clients and selling office space
• Retaining existing clients by ensuring they are well looked after
• Conducting regular walk rounds to ensure the building is in check
• Manage and support the domestic team, ensuring cleanliness standards are upheld
• To recruit and hand-pick your team, to ensure you work effectively as a team to maintain the standards at your centre
• Assist with a client’s moving in process: ensuring their office is designed to their requirements, IT and telephones are organised accordingly, as well as smaller touches like offering welcome pack and drinks.
• Assisting with client move-ins and ensuring a smooth transition into their new home
• Being responsible for the administration of new and current clients, including paperwork, contact numbers, access cards and health and safety briefings.
• Liaising with suppliers and maintenance contractors
• Generating invoices and capturing client’s charges for monthly billing
• Ensuring your centre has access to cash, for any client requests
• A range of ad hoc task that contribute to the success of the centre

Requirements

• Personable and client facing
• Strong communication, leadership, and organisational skills
• Operational and sales savvy
• A passion for hospitality and high standards
• Motivating and ensuring your team’s morale is high and you work in a friendly yet professional atmosphere
• Adaptable to the ever-changing needs of clients
• Knowledge of Microsoft Packages and ability to use basic office equipment