German speaking Customer Success Manager – Munich based

Title: German speaking Customer Success Manager – Munich based

Location: Munich

Salary: €40,000 – €55,000

Start Date: ASAP

Would you like to work in the exciting and fast growing HealthTech sector? This role is to work for a revolutionary business which has combined its Tech and Healthcare knowledge and expertise to create one of the fastest growing companies.

The main purpose of the role is to expand its reach amongst hospitals, doctors, surgeons and clinics to grow the team across the DACH region.

Elements of the role:

• Create the first Customer Success role with the very first customers in the German market.
• Own every post-sale interaction from onboarding through to long term adoption.
• Build relationships through virtual and face to face meetings.
• Drive success for customers to create advocates and success stories that help demonstrate the value to prospective clients.
• Understand clients pain points, find creative solutions.
• Utilise the support and infrastructure provided by the global CS team to ensure successful product usage and business reporting.
• Work with sales to manage the client through the handover, ensuring the transfer of knowledge of the customer’s expectations and goals.
• Manage all elements of onboarding including tablet distribution.
• Use data to understand the health of your portfolio and implement strategies to optimise performance and minimise churn.

Needed and desired skills:

• Experienced in customer relationships, rapport building.
• Excellent communication skills and ability to adapt to audiences.
• Highly organised with effective time management & follows processes.
• Self-starter who thrives in a fast-moving and dynamic environment.
• Has the desire to directly impact the success and growth of the company.
• Displays initiative to overcome obstacles or implement creative ideas.
• Positive & enthusiastic team player who considers the wider business impact.
• Must be based in Munich.
• Bilingual German & English speaker.