Mandarin & Cantonese Customer Care ( Relocations) Advisor

Title: Mandarin & Cantonese Customer Care (Relocations) Advisor

Location: Near Ashford in Kent. The role is office based, but there is the possibility of flexible working after completing training

Salary : Initially £20,000 rising to £23000 per annum after probation + benefits

The company: This is an international business that specialised in helping people to relocate their personal belongings to anywhere globally. The company is a leader it its field and they are looking to recruit a fluent Chinese speaker (with Mandarin and ideally Cantonese) to act as the point of contact with B2C clients, Thai authorities and the UK business. This is an exciting role and you will use your languages and cultural knowledge of China on a daily basis. You will be working across global time zones.

The role:

• Taking inbound enquiries via phone, SMS or emails and providing an exceptional customer service at all times
• Promoting additional services to help boost revenues (cross selling/upselling)
• Seek to minimise stress levels for the relocating client
• Work is to move-related deadline
• Constantly keep the client informed about the status of their move and guide the customer through every process of their move
• Build understanding of cultural and geographic profiles of relevant and allocated customer groups and markets, including empathy with the customer and how to respond to him or her in an appropriate way to represent the brand and achieve sales targets.
• Provide quotations
• Coordinate additional deliveries, collections, and re-deliveries
• Ensure Complaints, Insurance Claims and Authorised Refunds are executed

Requirements

• Fluent in English and Mandarin Chinese
• Conversational Cantonese
• You must have a UK visa