German Customer Support Advisor

Title: German Speaking Customer Support Advisor
Language required: German
Location: London
Contract: Permanent
Salary: £25,000 per annum + Excellent Benefits

Remote Working: The company has a great working culture, and to preserve that they promote office working. Although they still encourage all candidates based in the UK to apply if they meet the job criteria, and will offer remote working for the right candidates.

The Business:
This is one of the fastest-growing companies in the E-Commerce sector with a portfolio of products ranging across appliances, health and beauty, and sports. Due to their ever-expanding customer base from all around the world, they are now looking for top-notch customer oriented individual who is fluent in German, to handle enquiries and provide high level support to international customers in the DACH region.

Why work for them: If you want to work for a company that values your experience, wellbeing, career goals and ambitions, then look no further. Our client will provide you with the right tools to do the job, assess your career ambitions and work with you to acheive your career objectives, allowing you to progress within the business.

Duties:

• Answer queries from customers regarding delivery, product questions, refunds, returns, invoices, complaints. (this will be in the form of written responses to customer tickets as well as call and email follow-ups too.
• Responding to customer feedback;
• Constant communication with other teams to troubleshoot product issues;
• Assist with building new templates for quicker response of most common questions;
• Help with the introduction of new tools and processes.

Requirements:

• Native Standard in German (both written and spoken) is essential
• Listening skills, self-discipline, punctuality, analytical skills, and a customer service focused
• Customer service experience, ideally in a telephone based role (6 months or more highly desirable)
• Strong interest in technology, e-commerce, and online business
• Target driven, and track record of meeting customer service levels and expectations
• Educated to a degree level (Essential)