Polish speaking Medical Claims Administrator

Title: Polish speaking Medical Claims Administrator

Location: Hybrid role (2- or 3-days’ work from home and 2 or 3 in the office) The office is based in West London

Language Required: Fluent Polish

Salary: £24,500 + Benefits

Hours: 8am-4.30pm Monday to Friday

The Company Global medical assistance company that helps US military personnel around the world and their families access local medical care and assistance wherever they are based. In this role you will be dealing with local GP’s, hospitals and medical providers that support the injured

The role: The Relationship Management of on-the-spot medical providers (hospitals, clinics and GP’s) globally. This is a largely B2B customer care role with an 80% admin content

Duties

Administering and managing a portfolio of relationships with hospitals, GP’s and clinics around the world

• Take inbound calls, email enquiries from on-location medical providers globally regarding their role as a Medical Treatment Facility
• Deal with billing enquiries and process claims
• Check invoices, calculate reimbursements and verify reconciliations
• Manage and process all official claims documentation quickly and efficiently
• Involve the internal Medical Department regarding any medical irregularity on invoices, or where there is suspected fraud
• Liaise with and educate the international medical providers/clinics etc in use of the online claims portal to help facilitate their reimbursements
• Act as the main point of contact with clinics, hospitals and GP’s both over the ‘phone and via email
• Always deliver a top class, understanding and empathetic B2B customer service
• Data management

Requirements

• Fluent Polish
• Previous admin or customer service experience

This will be a fast-paced recruitment process. The interview process will be as below:

1) 1^st stage- telephone screening

2) 2^nd stage – 20-minute online assessment

3) 3^rd stage- video interview with the international team that you will be working with