International Sales Administrator

JOB TITLE: International Sales Administrator

DEPARTMENT: International Sales

LOCATION: West London

POSITION TYPE: Full-Time [37.5hrs pw], Temporary ongoing (With a possibility to extend or convert to permanent subject performance and business needs)

HOURLY RATE: £12.30 per hour (equivalent to £24,000 per annum)

START: ASAP

COMPANY BACKGROUND INFORMATION

Our client is a privately owned gift company creating innovative and exciting products and accessories for all ages that are loved around the world. They have a growing international customer base of independent retailers stocking their products, which sits alongside their well-established UK business. They work with all customers in exactly the same way; as personably and as efficiently, with an approach reflecting the wonderful products and accessories they offer.

KEY RESPONSIBILITIES:

They are looking for someone to join their International Sales team to support wholesale customers in a sales administrator capacity.

• Answering all incoming phone calls as part of the general sales team, including from UK and international customers, and directing calls to other team members as needed
• Calling customers regarding orders and back orders
• Emailing customers regarding any order queries
• Taking orders over the phone and providing product information
• Inputting and updating orders on the system, checking stock availability
• Answering customer queries and complaints, passing them on where necessary
• Liaising with the Logistics Team to ensure orders are packed/delivered correctly and on time
• Sending parcels, catalogues, and product samples via courier and post
• Any other administrative tasks to support the smooth running of the office.

SKILLS:

• Fluency in English with excellent communication
• Fluency in additional EU languages highly desirable bot not essential
• Understanding and some experience of working in a sales or customer service environment
• Friendly and confident telephone manner, with strong and clear communication skills
• Excellent attention to detail and ability to work accurately
• Personable and approachable personality
• Organised with good time management
• Microsoft Office skills (Word, Excel) are essential
• SAP experience is preferred, although not essential.