Operations Support (Spanish Speaker – Native level)

Title: Operations Support Cybersecurity (Spanish Speaker – Native level)

Location: Cambridge

Salary: £28.000K + Benefits

Working hours: 9am to 5pm – Mon to Fri

Working format: Hybrid 2/3 days at the office or at home

Technology is the future and cybersecurity is the key to keeping us safe while using it!!!!

Imagine all your personal data being hacked from one of the websites that you trust the most?

Would be terrible right? Imagine working for a company that provides this peace of mind to their clients. You can be part of this fast-growing tech revolution!

No prior knowledge is required, but an interest in the field and willingness to learn is essential.

Based in one of our client’s Cyber Defense Operations Centres, you will be in the front-line of support, responding to and reporting on critical customer events. This role requires patience and discipline with the ability to react quickly and calmly. You will interact directly with both customers and the software development team.

This role may also require out of hours on-call and shift working sometimes, but not on a daily basis.

Our client is an innovative company with dynamic growth, so you must be prepared to work hard and show continued commitment and dedication to the business. 

***Please apply with your CV and a cover letter explaining why you would be a good fit for this role***

Key Duties & Responsibilities of the role:

Responding to requests for support raised in the Customer Portal

Explaining features of the software and helping customers to get the most out of the platform

Ensuring customers’ deployments are running smoothly and efficiently

Liaising between the development team and customers when issues arise

Supporting the Cyber Technologist team with technical aspects of deployments

For this role you need to be tenacious, driven and have the following skillset:

Fluent English and native level of Spanish

Excellent interpersonal/communication skills, both verbal and written

Customer service experience would be ideal

Not essential, but an understanding of general networking and cyber security technologies is desirable

Experience in helpdesk, support, incident response procedures and practices are an advantage 

Ideally with a good scientific background, maybe computer science, maths or engineering degree with grade 2:1 or above (UK) GPA of 3.5 or above (US)

Ability to work with data and analytical tools

Benefits:

Competitive base salary

Healthcare

Pension contribution

Other benefits include transport allowance, free lunch on a Friday*, free fruit and regular office social events (* dependent on region)