POLISH or GERMAN: Retail Help Desk Support

TITLE : POLISH or GERMAN Retail Help Desk Technical Support EMEA

LOCATION: Buckinghamshire

Nearest Train station: High Wycombe station

Language needed: Polish or German

Salary : Total comp : £26,000 + 5 weeks holiday

(total comp is made up of a base salary of £23,500 + a £2500 fixed bonus )

SECTOR: Retail

WORK FROM HOME: HYBRID role partly home-based.

Start date: asap

COMPANY DETAILS

Global supplier and retailer in the food sector. This is a non-profit organisation and your role is to help with POS technology .

SHIFTS : You will need to be able to cover 8am-4pm or 9-5.30pm Monday -Friday on a rota system . You will need to cover 1 in 4 weekends on a rota basis (1 week in 3) to help with critical cover

DUTIES

This is a bilingual role

• Logging store enquiries on the Helpdesk call logging system accurately and in a timely manner
• Providing some IN- STORE Technology support e.g. PC, Card payment solutions, POS software/Hardware, receipt printer and basic Networking skills required
• Keeping all unresolved assigned tickets updated
• Escalating critical issues to senior member of the team or Team Lead
• Logging and resolving all incidents on the Helpdesk coming from EMEA.
• Dealing with retail POS ( Point Of Sales) hardware and software
• Use of MS Windows XP/7, MS Office, printer setup & configuration,
• Manage training enquiries

REQUIREMENTS

• Previous IT Help desk experience
• Experience of retail or e-commerce would be ideal
• Network support, PC, laptop configuration
• Fluent Polish or German