A EUROPEAN LANGUAGE: Administrator & Customer Service Associate

Title A EUROPEAN LANGUAGE: Administrator & Customer Service Associate

Salary £30,000 + bens

Languages: Any European language (Spanish, Italian or Portuguese are especially useful)

Location: Hybrid in London (Bakers Street)

9-5.30pm Mon-Thurs .

9-5pm on Friday (3 days in office /2 days wfh)

Sector Not-for-profit and Education-related Trade Association

Start : Asap or Jan 2022 ideally

Company Details

Not-for-profit Educational membership association that hosts thousands of committees and audits of quality standards around the world. The business is based in a glorious Grade 2 listed building in London which is state-of-the-art .

Summary: Technical Customer Care and post-sales administration role

The role:

In this position you will provide a top class personalised customer information and administrative service to members. You will provide help to membership organisations, understand their business needs and find solutions to their requirements . Much of this role is administrative support and problem solving alongside scheduling of meetings and committees . There will be some travel in this role in the UK to attend events. Full training will be provided

DUTIES

Customer care (45%) :

• Take inbound enquiries across multiple channels
• Act as first line customer technical support for the Learning and Exams software
• Help identify documentation, training, and operational needs related to common inquiries.
• Use of ticketing system to triage enquiries

Administration/Diary and Travel management (40%)

• Support committees by scheduling meetings, issuing agendas and minutes and administering action items. (10%)
• Arrange travel , itineraries and hotel accommodation for in person training sessions
• Organise virtual training
• Manage a database of information
• Provide administrative support for learning materials. Manage content
• Budgeting and expense management (excel)

Marketing (10%)

• Support marketing efforts. Send out course information and follow-up
• Help to create new marketing collateral
• Update the website

Travel (5%)

• Occasional travel to symposiums in the Uk or Europe to support the events

REQUIREMENTS

• Solid previous administrative , customer care or secretarial experience
• Degree educated (ideal. Not essential)
• Fluency in any European language (Spanish, Portuguese preferred)