Japanese Speaker IT Helpdesk Support Executive

Japanese Speaker IT Helpdesk Support Executive
Salary: 23,000 GBP to 30,000 GBP depending on experience + fantastic benefits
Location: Central London

We are looking for a Japanese speaker, with great knowledge in IT and fantastic Customer Support skills. The ideal candidate should love to help people with any sort of IT issues, and will have the ability to communicate technical information, both verbal and written, to a wide range of users.

In this position you will be responsible to provide quality engineering services for on-site day-to-day support. We are looking for someone with the following Skills & experience:
-Fluent English and Japanese, both spoken and written.
-At least 1 year or more technical support experience in IT infrastructure industry
-Excellent communication skill with clients, end users and third parties
-Good documentation skill (Technical documents, customer reports)
-Good team player/Project members
-Highly proficient in Microsoft Office products (Outlook, Word, Excel, Power Point)
-Good knowledge of Windows OS 8 & 10
-Support experience of Users/Group management in AD, Print management or Shared folders etc
-Understand basic networking (LAN, WAN or Wi-Fi)

Within others, your main responsibilities will be:

– Handling Help desk escalations through tickets or phone
– Creating accounts and configuring hardware
– Following up on outstanding requests and ensuring timely resolution
– Supporting audio and video equipment in conference rooms
– Managing and monitoring internal assets to ensure accurate inventory records
– Maintain support related documents (e.g. Site manual, Asset List, User Manual, etc.).
– Represent to third-party vendors on behalf of customers in Japanese and English
– Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction