Technical customer services advisor – COVENTRY BASED

Title: Technical customer services advisor – COVENTRY BASED

Sector Cars and automotive dealership support

Language required: Fluent English

Salary : £25,000 + excellent benefits

Location: Flexible working environment but you need to be in commuting distance from Reading, Coventry or Manchester

The company: American designer, manufacturer and marketer of high-end equipment . This company supplies tools to heavy industry such as automotive, marine, and aviation. They “think outside the box” to invent new ways to make equipment better and more efficient and the office environment is therefore quite creative and has an innovative ” feel”. You will get full training on all the products that you will be dealing with in order to provide the best-in-class in terms of support to clients

The role: A nice mix of administrative support and technical 1^st line help desk to customers : FULL TRAINING provided

Duties

• Liaising with customers on a regular basis based at dealerships
• Taking in bound calls
• Monitoring inbound call volumes
• Dealing with customer queries and finding solutions
• Creating weekly summaries of numbers of calls and the reasons for those calls
• Sending customer feedback to the Product and Operations teams
• Suggesting product improvements or highlighting trends
• Providing a personalised customer service by visiting clients in Manchester, reading and Coventry area to help with their queries and resolve technical problems

Requirements

• Some previous experience of Technical support in a customer services setting
• Car driver