Facilities Coordinator

Job Title: Facilities Coordinator

Location: Central London (London Bridge)

Mon/Fri – 9am to 5pm

Pay rate: £15 per hour + Holiday pay

Start: Immediate

This is an exciting opportunity for a proactive and multitask professional, with great people skills!

We are looking for someone with facilities management experience, that would love to join a company that strives for new ways to enhance user experience through the seamless connection of people and technology.

Based in our client’s London Offices & Design Workshop, as part of the Facilities Team, the Facilities Lead plays a pivotal role in managing our client’s facilities. Working in partnership with other teams and external parties to create an amazing service experience for their customers and employees. This is a diverse and fast-paced position that requires excellent communication skills and high levels of organisation. This position will independently perform advanced, diversified and confidential administrative and project management support activities for the business.

Responsibilities:

• Develop and maintain external supplier relationships, ensuring they are delivered in line with contractual SLAs and KPIs
• Maintain all site records to a high standard including but not limited to statutory records, critical service and maintenance certificates and PPM records to maintain an auditable trail of works
• Manage, arrange and co-ordinate reactive repairs and planned maintenance. Using the task management system to log activities. Ensuring all employees are aware of when and where work is being carried out.
• Deal with any emergency situations e.g. burst pipes, roof falling in. Assess situations, determine course of action to resolve faults and problem, contacting suppliers to agree costs and arrange site visits
• Routine auditing of the buildings & facilities to maintain a high standard.
• Manage catering equipment, ensuring supplies are stocked, routine services are carried out and changing equipment after its useful life
• Inventory and ordering of supplies and equipment as required
• Manage mail and courier items, taking to the post office as required
• Ensure a safe working environment in accordance with current Health & Safety legislation. Administer regular employee training programmes
• Fully support the Contractor Safety Programme with all third-party contractors, ensuring all Health & Safety documentation is approved prior to works commencing
• Manage the process for product installations & removals
• Meet and greet visitors, ensuring that all customers and employees feel valued and receive a good service.
• Switchboard – answer calls and direct to the relevant person
• Constantly review and measure the customer experience and our service delivery; identify where service and/or the customers experience can be improved
• Ensure meeting rooms are prepared and well presented, providing lunch and refreshments as necessary
• Assist with employee and guest transportation services (i.e. calling taxis etc), accommodation and entertainment requests
• Schedule and maintain calendar of appointments, and related set up arrangements for senior leader

Ideal requirements:

• Minimum of 2 years experience in facilities management
• Excellent spoken and written English (fluency in Italian or French desirable but not essential)
• Demonstrate an understanding of Health and Safety legislation and statutory requirements
• Highly proficient technical skills (Microsoft Office Suite, Outlook, PowerPoint, Excel)
• Excellent communication and customer service skills
• Highly confidential, discreet and trustworthy
• Professional attitude and appearance
• Ability to be resourceful and proactive when issues arise
• Multitasking and time-management skills, with the ability to prioritise tasks
• The ability to lead by example and understand the importance of working together, sharing responsibility and promoting team spirit
• Self-motivated and forward thinking with drive and determination