French Speaking: Admin & Customer Care

Title : French speaking Admin & Customer Care

Location: Manchester

Team : Client retention post sales

Salary: to £22k + bonus

Contract: Permanent. 100% office-based role

Hours: Mon-Thurs: 8am-5pm, Fridays: 8am-4.10pm

THE COMPANY

This is an exciting manufacturing company that is doing its part in the battle to make packaging eco-friendly and recyclable and is now one of the few UK businesses that has become carbon neutral. Its products are in demand globally and sought after by clients who are looking for a top quality customer service as well as a top quality that reduces waste and does no harm to the environment. It is growing fast and as such is looking for a talented French and Spanish speaker to work with clients and be the face of the business and first point of contact for clients. This is a really nice role in a great company that has guaranteed its future within sustainability. There is full training provided.

The role: 1) provide sales administrative support 2) deal with inbound enquiries 3) retain & nurture customers 3) marketing

DUTIES

1)Sales admin support

• Provide product advice
• Create quotations and send out product samples
• Take and process orders
• Send out order acknowledgements
• Liaise with logistics and the warehouse to arrange the dispatch of samples
• Follow up quotations (some outbound calls) to check whether the customer needs more information
• Producing invoices

2) Deal with inbound enquiries

• Take inbound calls and emails in French and Spanish
• Manage complaints calmly with a focus on retaining the client and providing outstanding service
• Investigating and solving customers’ problems

3) Retain and nurture

• Follow-up product enquiries quickly
• Get to know your clients and their business needs
• Check that customer is happy with the product
• Produce short written reports for customers where required

4) Marketing

• Support the marketing activity via blog
• Translating mailer into French or Spanish

REQUIREMENTS

• Native standard French
• Previous experience in customer service
• MS Office