FACILITIES LEAD

• JOB REF: TC-FACIL-ENG 12.02

Job Title: Facilities Lead

Location: Central London (London Bridge)

Mon/Fri – 9am to 5pm

Products: Ergonomic products for offices

This is an exciting opportunity for a proactive and multitask professional, with great people skills!

Someone with facilities management experience, that would love to join a company that strives for new ways to enhance user experience through the seamless connection of people and technology.

Responsibilities:

• Develop and maintain external supplier relationships, ensuring they are delivered in line with contractual SLAs and KPIs
• Maintain all site records to a high standard including but not limited to statutory records, critical service and maintenance certificates and PPM records to maintain an auditable trail of works
• Manage, arrange and co-ordinate reactive repairs and planned maintenance. Using the task management system to log activities. Ensuring all employees are aware of when and where work is being carried out.
• Deal with any emergency situations e.g. burst pipes, roof falling in. Assess situations, determine course of action to resolve faults and problem, contacting suppliers to agree costs and arrange site visits
• Support the implementation of company policies and guidelines. Regularly monitoring the sites to ensure they are being followed.
• Routine auditing of the buildings & facilities to maintain a high standard.
• Manage catering equipment, ensuring supplies are stocked, routine services are carried out and changing equipment after its useful life
• Oversee facility aspects of events as required
• Inventory and ordering of supplies and equipment as required
• Learn conference room equipment and provide support to those using these tools
• Manage mail and courier items, taking to the post office as required
• Manage and / or assist Senior Management in the delivery of projects, variations & ad hoc works.
• Ensure a safe working environment in accordance with current Health & Safety legislation. Administer regular employee training programmes
• Support the collation of documentation for audits, including but not limited to ESOS, SECR and ISO 14001
• Fully support the Contractor Safety Programme with all third-party contractors, ensuring all Health & Safety documentation is approved prior to works commencing
• Manage the process for product installations & removals
• Support the Head of Facilities in budget management; tendering contracts when required and ensuring we have best value for money
• Take an ownership for understanding the performance measures of the department, by sharing ideas and feedback to drive continuous business improvement.
• Take on other duties within the scope of the Facilities function as requested by the Head of Facilities, Europe.
• Meet and greet visitors, ensuring that all customers and employees feel valued and receive a good service.
• Switchboard – answer calls and direct to the relevant person
• Constantly review and measure the customer experience and our service delivery; identify where service and/or the customers experience can be improved
• Ensure meeting rooms are prepared and well presented, providing lunch and refreshments as necessary
• Assist with employee and guest transportation services (i.e calling taxis etc), accommodation and entertainment requests
• Manage company mobile phone contracts
• Scheduling domestic or international travel arrangements for Leadership Team, including arranging schedules, accommodation, visas and related set up arrangements
• With the highest degree of accuracy and detail, prepare routine and non-routine correspondence, reports, material for presentations and other documents as appropriate
• Schedule and maintain calendar of appointments, and related set up arrangements for senior leader

Ideal requirements:

• Have a full understanding of facility operations and systems
• 3-5 years’ experience in facilities management
• Highly proficient technical skills (Microsoft Office Suite, Outlook, PowerPoint, Excel)
• Highly confidential, discreet and trustworthy
• Professional attitude and appearance
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Excellent communication and customer service skills
• The ability to lead by example and understand the importance of working together, sharing responsibility and promoting team spirit
• Commitment to improve the level of service and to embrace new ideas and working practices
• Self-motivated and forward thinking with drive and determination
• Demonstrate an understanding of Health and Safety legislation and statutory requirements

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