Client Relations & Operations Manager

ob Title: Events Clients Relations & Operations Manager

Job Location: London based Role (minimum 1 day in the office combined with remote working)

Salary: £35,000 per annum to £40,000 + Company benefits

Working hours: 9.00am – 5.30 pm

Contract type: Permanent

Overview:

The Investor Relations Support & Junior Project Manager is a hard-working individual with excellent organisational skills and a keen interest in event management and financial markets.

This role is responsible for assisting the Global Project Manager in the process leading up to the business’s EU conferences from inception to implementation and post reporting. This is a crucial role for the successful execution of the Investor Relations yearly strategies; therefore diligence, self-motivation and organisation are key skills.

The position reports into the Executive Director, Head of Investor Relations, Europe & Middle East and to the Global Project Manager. It involves working closely with the Global Project Manager, the global Investor Relations (audience development) teams, the event Programme Directors, the Client Services team, and the Logistic Managers. Day-to-day work involves a wide range of tasks to help ensure our events run smoothly, including but not limited to supporting the Investor Relations team in relationship engagement and cyclical administrative duties.

Main responsibilities:

• Liaising with sales and marketing executives at asset management member firms to obtain all registrations and sponsor profile materials for upcoming events
• Creating and printing all event materials to meet the pre-event shipping deadline
• Maintaining the event App both pre-conference and during the event by uploading all bios and photos, the meeting agenda, presentations, sponsor profiles, evaluations, and editing and formatting photos and bios
• Booking speaker travel and arranging pre-event conference calls with speakers and the programming director
• Creating seating plans and ensuring sure they run smoothly onsite at the event
• Managing the registration desk and all event admin onsite
• Post-conference: sending post-event follow ups and collating evaluation results
• Client servicing: processing membership contracts, invoicing, maintaining membership data
• Sole management of all email campaigns to current members and day to day ad-hoc mailings
• Managing and updating the company website, marketing brochures and materials to ensure these are always up to date with the latest event and member information
• Processing event and business invoices through the company’s payment system

Requirements:

• Outstanding organisational skills, working in a systematic manner
• A background in Business Studies/Administration, Marketing or Consultative Selling (Highly desirable
• 1-3 years’ experience in business support or events coordination
• Strong written and verbal communication skills; confident working hands on with different departments conveying the right message and needs
• Tech savvy, good computer skills (especially Excel and Outlook)
• Knowledge of Salesforce or a similar CRM (Desirable)
• Proficiency in Qualtrics, Boomset, Pardot and other event planning related CRM tools (desirable)
• Reliable and trustworthy, comfortable with delivering against agreed deadlines
• Ability to juggle multiple tasks simultaneously without losing attention to detail
• Take pride in presenting things neatly and in a coherent fashion
• Exceptionally diligent and thorough on tasks in a fast-paced environment
• Proactive and self-starter attitude with a natural ability to think ahead
• available
• Basic analytical skills with the ability to understand simple graphs and plain data
• Ambitious and eager, able to take ideas and visualise their pathways to implementation
• Personable, and adjustable able to address junior as well as senior audiences
• Good knowledge of LinkedIn and corporate social media communications

Benefits:

• Be part of a FTSE 250 international business
• Half day Fridays
• Hybrid flexible work arrangement: some office days, some home days
• Access to LinkedIn Learning
• Access to the company’s learning hub
• Access to Healthshield perks: cashback on certain health expenses e.g. dental
• Access to Save As You Earn scheme
• Free eye teste every 18 months
• Discounted Gym Membership
• Option to opt-in Private Medical Scheme