PRAGUE: German/Czech Customer Services Advisor

TITLE : PRAGUE: German/Czech Customer Services Advisor

Language needed: Czech, German and English

Location: Prague

Culture: Flexible work culture. Ideally office based with some WFH

Salary : To Eu 40,000 + fixed 5% bonus (Total comp of Eu 42000 per annum)

Company : You will be working for a fast growth company that provides specialist technical products to industries as diverse as Automotive and cosmetics. The company is family owned since 1940 and has a global footprint supplying customers with high end engineering-related product. The company has a very collaborative feel and is planning on doubling in size over the next 5 years. Your role is to deal with all the logistics and delivery of product to clients as well as customer care

The role Customer care , managing sales order flows and logistics admin around order fulfilment

Duties

• Dealing with inbound email enquiries re stock levels, promotions etc
• Liaising with warehouse in order to schedule deliveries
• Order processing
• General customer care and customer administration
• Keeping clients informed as to the availability of product, replacements, lead times and any new products
• Management of shipping information
• Updating pricing data
• Processing of orders/credits and the co-ordination of delivery of service within an agreed service level
• Credit control and chasing payments

Requirements

• Fluent Czech, German and English
• Customer Services experience

Some experience of sales support administration